Services
	service centers		e-teleservice e-direct e-800 testimonials

Biesse America is very proud to offer the highest level of service to our customers. Thanks to our sophisticated help desk called ATS (Activity Tracking System), we are able to track each telephone call made to the service department by company and machine's problem / solution. By using an advanced database loaded with each company, machine(s), technician visit and past phone correspondence, when a call is received it can be handled by the appropriate technical expert. Our service department strives to return all incoming calls within 60 minutes. Approximately 79% of all service calls are currently returned within the hour they are made. Shown here is a chart depicting the last six months of activity on our ATS.

"Biesse Group America is proud to offer industry leading technical support to our customers. We have invested in service centers across the U.S. in order to meet customer demand. Our technical experts are available 24/7 to provide assistance when needed. We include the Teleservice package as standard equipment on all new PC front end machinery. It is simply not possible to overstate the importance of technical support on capital equipment and we are striving each day to simply offer the very best service out there."