Biesse & Intermac in North America

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* Required Field

Company Name*
City*
Your Name*
Position
Email*
Phone*
Date of Service or Part Order Request*
Ticket Number
Machine
Parts Order Number
Serial Number

Ratio System: 1 - Disagree/Poor, 2 - Somewhat Disagree/Very Poor, 3 - Agree/Satisfactory, 4 - Strongly Agree/Good, 5 - Completely Agree/Excellent

Phone Support Rating What Needed to Happen What Actually Happened
Your call was answered in a timely fashion.
The customer rep was friendly, identified themselves, and gave you a ticket number.
You were called by a phone support technician in a timely fashion, in X amount of time.
The technician was knowledgable, and able to diagnos your machine issue.
You were informed through out process what to expect next / the next step.
I would overall rate the performance and completeness of the support call at level.
Field Service Rating What Needed to Happen What Actually Happened
You were able to schedule a technician in a timely fashion.
You were informed of the service sheduled and any schedule changes.
The technician arrived at the scheduled time.
All parts necessary for the service were available at the time expected.
The work for the service was completed at the end of the service scheduled.
You were informed through out process what to expect next / the next step.
I would overall rate the performance and completeness of the service at level.
Parts Rating What Needed to Happen What Actually Happened
Your call was answered in a timely fashion.
Your parts request was processed in sufficient time
The correct part was identified.
The part was received in a timely manner/sufficient time.
The correct part was sent, correct shipping method, correct address.
You were informe through out process what to expect next / the next step.
I would overall rate the performance and completeness of the service at level.