Biesse strives to offer the highest level of customer support possible. This is a focus of continuous improvement, and in recent years, we have incorporated a variety of new features into our support infrastructure.
New Service Features
- A customized CRM database tracks each call to our Service Department by company, machine, or issue/solution. This enables us to keep detailed technical support histories for each customer, and route inbound calls to the appropriate technical expert.
- Our newly implemented Cisco Customer Response Solutions System monitors inbound calls to insure our readiness to respond. Our service team’s goal is to return incoming phone support calls within 60 minutes.
- Urgent customer support requests occurring outside normal business hours are handled by on-call technical experts, available 24/7.
- Our Teleservice package is included as standard equipment on all new PC front end machines.
“The importance of technical support on capital equipment cannot be overstated, so we strive each day to offer the best service out there.”
Biesse offers a suite of online services designed to ensure that when our customers experience a technical or parts issue, they get the service they need quickly and easily. Learn more.
Biesse uses Six Sigma methodology to continuously improve processes and performance. Our goal is to consistently achieve excellence in the areas of field service, technical phone support and parts service, in the opinions of those who matter most: our customers.
“We found our technician to be very patient and willing to help. He always took the time to answer all of our questions and had a great attitude throughout his entire visit.”Randolph C. Zorn, President, Zorn Productions Unlimited, Inc.
“The Biesse technicians were very knowledgeable about our machine and very thoroughly explained its functions and operating capabilities. I am very pleased with the entire Biesse team.”Paul Bradeen, JSI Store Fixtures, Inc.