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Services

At Biesse, we design and manufacture state-of-the-art machinery, components and systems. Developing the most innovative technology to meet the ongoing challenges of efficient, profitable production is our mission. But it’s only part of the Biesse story.

Our Philosophy

We believe that making the transition to newer, better technology should be as easy as possible, from financing to installation and maintenance. Through a far-reaching network of subsidiaries, dealers and agents, we provide professional pre-sale advice and after-sale support, delivering a positive customer experience through every phase.

“Our technology can be complex, and the capital investment involved can be significant – which is why we offer a full suite of services aimed at helping our customers optimize their production lines – and improve their bottom lines.”

Federico Broccoli
President/CEO
Biesse America/Canada
Intermac America/Canada

Engineering/Consulting

Biesse Systems and Intermac Engineering are devoted to providing engineering and consulting services to clients faced with complex production, technology and logistical issues. Through one-on-one consulting with expert engineers, we deliver integrated technological solutions, including analysis, design and installation of complete systems and plants.

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Service Department

Biesse strives to offer the highest level of customer support possible. This is a focus of continuous improvement, and in recent years, we have incorporated a variety of new features into our support infrastructure:

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E-Services

Biesse offers a suite of online services designed to ensure that when there is a technical or parts issue, you have a quick, easy way of requesting the service you need. Our team works hard to make sure that all requests are fulfilled quickly, and downtime is kept to a minimum.

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Financial Services

Our Financial Services Division, Biesse and Intermac Finance, make it easy and affordable to obtain new or pre-owned equipment. We offer an outstanding program, developed by finance professionals with extensive experience in the wood, glass, stone and plastics industries.

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Parts

Timely parts replacement is a crucial issue, which is why we make parts availability a top priority. In fact, we house the largest inventory of spare parts in North America. Biesse is also unique in that we manufacture 80% of the components in our machines ourselves. This allows us to better control the quality of our parts, and ensure that they’re available when needed.

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